By Dr. Christian Saxtoft
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Additional resources for Convergence: User Expectations, Communications Enablers and Business Opportunities (Telecoms Explained)
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During this period the (tele)communications industry, and notably the mobile and broadband segments, has been busy expanding the customer bases at a rapid pace and aggressively building out networks. The growth is now naturally slowing as the population penetration for some services, particularly for mobile phones, is nearing 100%. It would appear that during this period of frantic growth (with a single remarkable blip in the market when the speculation-driven dot-com market crashed), the awareness in the professional part of the industry of a widening population of nonexpert users and their different needs has only recently begun to take root.
For a number of categories of services, new technology based on caching of information will greatly reduce the impact on the perceived QoE from a temporary network outage, that may appear whilst the user moves between two hot spots. Conversational communications services like mobile telephony voice services rely on a stable connection throughout the call, and without a connection the service breaks. For other services like Web browsing, the connection is only used part of the time. Fluctuations in the quality of the network connection may be successfully masked by buffering the actively used Web page – a feature available in most present browsers.
Convergence: User Expectations, Communications Enablers and Business Opportunities (Telecoms Explained) by Dr. Christian Saxtoft